We pride ourselves on exceptionally high standards of service, striving for on time in full deliveries 100% of the time. Our highly flexible approach to customer needs, means nothing is too much trouble; from advice on selection of optimal solutions to applications and formulations expertise. Middledale Foods are a financially sound privately owned business with over 20 years trading expertise. We are totally committed to our customer needs and have a depth of knowledge within the team, which enables the sourcing of more difficult to procure products. Middledale Foods is also currently working towards BRC 7 accreditation in early 2016.
And here is the Customer Service Promise from Middledale Foods.
• To source products via only Manufacturing Partners with the required third party accreditation (BRC, IFS, ISO22000, ISO9001, Organic)
• To approve our Manufacturing Partners by an in-depth Supplier Self Assessment Questionnaire (SSAQ)
• To provide detailed Product Specifications, Allergen Data Sheets, Material Safety Data Sheet (MSDS), etc.
• To provide cofa’s promptly for all products as required.
• To assist our customers with the completion of the Self Audit Questionnaire (SAQ) from the end customer
• To provide clear and detailed proposals defining the product, the pack(s), the product specifications, accreditation of the manufacturer, the proposed costs, the Minimum Order Quantity (MOQ), the payment terms and the date of review.
• To respond rapidly and openly to our customer’s needs.